FAQ

Yes it is possible to go tandem on the MegaZip. If a child is over 90cm, but under 30kg, the child can go in tandem with another child, or an adult (as long as the combined weight does not exceed 140kg). Please purchase a Tandem Ticket. This ticket covers 1 adult and 1 child riding together.

If you have purchased a ticket online, then your confirmation email is all you need. Please bring that along (on your phone or printed) and show it at our ticketing counters to collect your tickets. Please note that the ticket is valid for 90 days from the date of purchase and you do not need to book a time. It is a first come, first served operation. For more information, please contact our team.

For safety reasons, if you have a medical condition, or are under the influence of medication/alcohol/drugs, you will not be allowed to do the activities.

For safety reasons, pregnant women are not allowed on any of activities. However, you can sit down at the benches to watch your friends/family doing the activities.

We have a strict no refund policy. However, if you book a ticket online and purchase our “Flexible Date and Wet Weather Insurance”, then you are entitled to a refund if you are unable to do your activities. This insurance also allows you to change the date of your booking at no additional cost. Please note the “Flexible Date and Wet Weather Insurance” will not be refunded as it will be used to process the refund. If Flexible Date and Wet Weather Insurance is not purchased then there will be no refunds available. Please note that Mega Adventure still operates in heavy rain, and only has to temporarily close during lightning storms in the immediate vicinity. You will also be charged an admin fee for changing the date of your booking if this insurance is not purchased in advance.

Each ticket allows you to try the attraction once. If you would like to try attractions more than once, then you will need to upgrade or purchase repeat sessions at the counter – at a significantly discounted rate.

We will still operate in the rain. Where weather means we are unable to operate, we will issue you vouchers to come back another day. As a general rule, we only close temporarily during an electrical storm.

All of our activities are challenge by choice. We highly encourage adventurers to try the activities at a level that they deem comfortable. In the event that they are unable to participate, there are plenty of places where they are able to support their teammates or even act as the all important cheerleader! In all of our team building programs, there are elements which are not physically challenging and are played on the ground.

There is no age limit for any of our attractions, but there are height & weight requirements: The following are the restrictions for each activity: MegaZip: Minimum height: 90cm, Weight: 30-140kg *For a child below 30kg but above 90cm, he/she can go in tandem with another person on the MegaZip. MegaClimb : Minimum height: 120cm Weight: Maximum weight 120kg MegaJump: Weight: 30-120kg MegaBounce: Weight: 10-90kg *All guests are required to wear socks. Socks can be purchased at our counter. *Please note that all guests must be able to fit into our harnesses to participate in our activities.